COVID-19 Crisis: Hillgate Managment's Protocol
Posted on 18.03.2020
As the COVID-19 crisis impacts our work and home life, Hillgate Management are wishing you all well and hope you coping with this unprecedent situation.
We have put up this page to outline what we are doing to continue our management as best we can during this situation and outline the measures we are taking as a business to protect our clients, staff and the wider community:
Close monitoring of both WHO and UK Government advice and guidelines.
Implementing a work from home arrangement for office staff where practical but please note our office will remain open.
All our cleaning staff and workmen have been issued with formal communication outlining their responsibility to self-isolate and their obligations should they remain working to ensure the safety of themselves and others.
This includes the directive to our staff working on sites if they have come into contact with someone who has symptoms or is at risk and/or if they are exhibiting any symptoms themselves they are to not come to site and to self isolate.
- The protocol to all workman and cleaners still working at our sites to ensure they sanitise their hands regularly, wear appropriate gear, are vigilant with disinfecting surfaces and maintain the recommended 2 metre space between them and residents.
The current situation is unprecedented but Hillgate Management will do our upmost to deal with all situations as best we can for as long as this continues.
As mentioned we are still operational our normal working hours and our emergency telephone line remains open as usual outside of office hours 020 7186 0270, which will continue while we can do so safely.
We intend to proceed with as many major works planned as possible.
Most works will not impact on the residents.
We will be taking extra precautions to ensure all protocols are followed
The cost to cancel the works in many instances would be expensive for the building and could not be recovered.
- We treat this situation with the utmost seriousness and while we need to be responsible in our approach we believe that life will need to continue as best we can and works booked in are generally undertaken as a necessity and will only get worse if ignored.
We will continue to monitor the position and provide you with further communications as and when necessary. Please do not hesitate to contact us if you have concerns or questions we can help with. We thank you for your continued support as we navigate these challenging times together.
Further to the above, we are particularly aware of people at risk within the buildings we manage who may not be able to go out of their flats and we ask if you believe anyone may be struggling or require assistance that you let us know so we may contact them with an effort to helping in anyway we can.